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elowApp -  General Terms and Conditions of Use

By using the elow app, you accept all the conditions below in full.

Article 1: Definition

The words and expressions below, whether in the singular or the plural, have the following meanings within the general terms and conditions of use:

  • Application: the computerised service available on the User’s Device, currently known as “elow”, which provides the Functions proposed immediately and free of charge.
  • T&Cs: these general terms and conditions of use and any future modifications to them, in the version applicable to the User.
  • Functions: any function made available to the User through the Application, as described in Article 4.
  • Device: computer equipment on which the User installs the Application.
  • User: any adult using the Application.

This list is not exhaustive and may evolve as the Application is updated.

Article 2: Purpose

The purpose of these T&Cs is to define the rights and obligations of CSN energy and the User in the context of the use of the Functions. The User declares full acceptance of them simply by using the Application. These T&Cs take precedence over any other Conditions of Use or clauses to the contrary quoted by the User in any document and in any form. CSN energy reserves the right to modify these T&Cs at any time. The conditions that apply are those in force in the Application on the date of its Use. Consequently, the User is invited to consult the Application regularly to stay up to date with the most recent developments.

Article 3: Registration conditions and User account

To be able to use the Application, the User must first download it to their Device. When the Application is first used, the User will be identified by the identifier “Device”. As an essential precondition, the User must provide personal information, and in particular the consumption data associated with the use of the Device measured by the Application. The use of the Users’ personal data is subject to article 9 of the T&Cs. The Application can be accessed by any type of user, without restriction. If the User does not provide this information, CSN energy will be unable to deliver the associated Function.

Article 4: Description of the Functions

The Functions offered by the Application are not listed exhaustively. Their characteristics may evolve as technical and IT aspects change and as Users’ needs develop. The Application enables the User to:

– Measure their Device’s electricity consumption,
– Find out the French electricity generation mix in real time using three indicators,
– Extrapolate the CO2 impact of the Device’s electricity consumption in real time.

Article 5: Access to the Application

The use of the Application is reserved for any adult natural person with a Device. The use of the Functions takes place by calling certain proprietary CSN APIs or third-party APIs.

Article 6: The User’s Commitment

CSN informs the User of this Application that all the laws and regulations in force apply. In general, the User undertakes to:
CSN will strive to keep its Application accessible to the User on an individual and non-exclusive basis. However, CSN may restrict, suspend or withdraw access, including for maintenance and update purposes or for any other unavoidable technical reason, or if it suspects an intervention by an unauthorised third party. CSN may fully or partly modify, suspend or migrate the operation of the Application.
The data and information provided in the Application are supplied “as-is”, with no express or implied guarantee of any kind. To deliver the Functions of the Application, CSN is subject to a best-efforts obligation, as long as the User has authorised the transfer of the information needed to deliver these Functions.
CSN provides no guarantee as to the performance or availability of the Application. CSN cannot be held liable if the User does not see a reduction in their energy consumption or a decrease in their electricity bills. CSN cannot be held liable for any difficulties accessing the Application, particularly if they are due to faults affecting the User’s hardware or installations. CSN cannot be held liable for incorrect use of the Application, use that does not comply with these T&Cs or fraudulent use by the User or any third party. CSN can never be held liable for any intangible direct damages or any indirect damages, whether tangible or intangible.

Article 7: Rights, Obligations and Liability of CSN

CSN will endeavor to keep its Application accessible to the User, on an individual and non-exclusive basis. However, CSN may restrict, suspend or remove access to it, in particular for reasons of maintenance and updating or for any other compelling technical reason or in the event of suspected intervention by an unauthorized third party. CSN may modify, suspend or migrate the operation of the Application in whole or in part.

The data and information disseminated on the Application is provided “as is” without any express or implied warranty of any kind. For the realization of the Functionalities of the Application, CSN is subject to an obligation of means, provided that the User has authorized the transmission of the information necessary for its successful completion.

CSN makes no guarantee of performance and availability of the Application. CSN cannot be held responsible in the event that the User does not notice any reduction in his energy consumption, nor any reduction in the amount of his electricity bills. CSN will not be responsible in the event of difficulty in accessing the Application, particularly related to malfunctions originating from the User’s equipment and installations. CSN cannot be held liable in the event of misuse of the Application, use not in accordance with these T & Cs or in the event of fraudulent use by the User or a third party. CSN can in no way be held liable for any direct immaterial damage or indirect damage, whether material or immaterial.

Article 8: Pricing Conditions

CSN provides the Functions to the User free of charge. The costs of internet access invoiced by the communications provider remain payable by the User.

Article 9: Protection of Personal Data

CSN undertakes to respect the laws and regulations in force relating to data protection. Personal data is processed in order to analyse Users’ electricity consumption. The personal data collected via the Application is intended solely for CSN and any subcontractors it may use to implement and manage the Application. CSN takes all the relevant steps, including contractual measures, in relation to its employees, subcontractors, suppliers and any natural or legal person it commissions in the context of the implementation and management of the Application to ensure that they respect the confidentiality of any information of which they may become aware in the context of the implementation and management of the Application. CSN uses Microsoft Cloud Azure services and servers located in the European Union to store personal data.

9.1 Processing of personal data
In accordance with amended law no. 78-17 of 6 January 1978 and Regulation (EU) no. 2016/679 of 27 April 2016, the information collected is stored in a computer file by CSN in its role of data controller in order to deliver the Functions. This information is conserved for a period that will not exceed the time needed for the purposes for which it is processed, and is intended for CSN’s internal staff and for service providers that have signed contracts with CSN. Users may exercise their right to access, correct, oppose and delete their data for legitimate reasons, together with the right to limit processing and to the portability of personal data held about them. Users can exercise these rights by sending an email to the following address: dpo@csnenergy.com. In accordance with French data protection law, Users may submit a complaint to the CNIL, the French data protection authority.

9.2 Notifications
CSN communicates with the User by electronic mail and through notifications displayed within the Application.

Article 10: Intellectual Property

In the absence of provisions to the contrary, all the information and documents contained in the Application are either the property of CSN, or covered by rights of use, exploitation and reproduction to the benefit of CSN. This information is subject to copyright legislation. Consequently, subject to the terms of article 4 on Functions, no licences or rights other than the right to view the information are granted to anyone with regard to intellectual property rights. Any reproduction, representation, modification, publication, transmission or total or partial alteration of the contents of the Application, by any means and in any medium, is prohibited. The User is liable for any unauthorised use of the Application or its contents and the information it presents, which would constitute forgery and is sanctioned by articles L.335-2 et seq. of the French Intellectual Property Code. The same applies to the databases, which are protected by the provisions of the 1 July 1998 law transposing European Directive 96/9/EC of 11 March 1996 on the legal protection of databases into the Intellectual Property Code. Consequently the User is liable for any reproduction or extraction. The CSN brand name and logo are registered trademarks. Any reproduction or representation of the brand name and logo, in full or in part, alone or included in other elements, without the express prior authorisation of CSN is prohibited and the User is liable under articles L.713-2 and L.713-3 of the Intellectual Property Code.

Article 11: General Provisions

11.1 Force majeure
CSN cannot be held liable or considered to have breached the provisions of the T&Cs for any delay or non-performance if the cause of the delay or non-performance is a case of force majeure as defined by French case law.

11.2 Partial nullity
Any provisions of the Terms and Conditions of Use that are declared null or illegitimate by a competent judge will cease to have effect. The nullity of any individual provision has no effect on the other provisions of the Terms and Conditions of Use and does not affect their overall validity or their legal force.
11.3 Applicable law
These T&Cs are subject to French law.

11.4 Jurisdiction
In the event of any dispute with regard to the formation, interpretation or fulfilment of the T&Cs, and if no amicable settlement can be found, CSN and the User grant express and exclusive jurisdiction to the Tribunal de Grande Instance (regional court) in Paris, even in the event of multiple defendants, a third-party notice or an application for protective measures, unless article L.141-5 of the French Consumer Code applies.

11.5 Modifications
CSN reserves the right to modify the T&Cs in full or in part at any time, publishing them via the Application. The User is invited to read any such modifications carefully. If the User continues to use the Application after the modifications have been made, CSN considers them to have been tacitly accepted. If the User has any objections to the changes made to the T&Cs, they may ask for their account to be deleted.

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