Privacy Policies
This privacy policy is designed to help you understand how we collect and use the information that you provide us with or that we collect via our internet site https://elow.energy (the “Site“).
Some of this information is considered as being personal data, that the company elow which has as its address for service 128 rue de la Boétie, Paris 8e (hereinafter referred to as “elow”) processes in its capacity as processing manager, in accordance with the General Data Protection Regulations no. 2016/679 of 27 April 2016 and the Data Protection Act no. 78-17 of 6 January 1978 such as amended (hereinafter the “Applicable regulation“).128
Collected personal data, legal basis for collection and processing purposes
Whenever you visit our Site, you are liable to provide us with some of your personal data, and there are 3 ways in which this may happen:
1. If you use the contact form on our Site, you need to provide your name, your email address, your professional profile, as well as the purpose of your request and the content of your message.
It is in our legitimate interest to collect this information, in order to receive, process and respond to your request and correspond with you if you so desire.
2. If you call our customer services department, the person you speak to fills in a contact form with your name, first name, telephone number and your company name and you are asked to provide your email address.
It is in our legitimate interest to collect this information, in order to receive, process and respond to your request and correspond with you if you so desire.
We are careful to balance our collection of the information (as described in points 2 and 3) with our respect for your privacy.We implement all the necessary measures to protect your data and preserve your rights and your freedom.
3. When you subscribe to the (SaaS) elow platform, you send us your identification data (surname, first name), your contact information (email address, telephone) along with details of your function within your company.
We collect this information so that we can fulfil our services contract that we have with you, and so that we can manage the commercial relationship that we have with you (which means supplying the services, following up, staying in touch, invoicing…).
Transmission of information to third parties
We do not sell or share your personal data to or with anyone. We are however required to send your personal data to some of our trusted service providers, who are responsible for managing customer services over the telephone, and who may be required from time to time to carry out maintenance work on our Site.
These service providers undertake to keep the information to which they have access, confidential and to provide the same degree of protection and security for your personal data as we do.
We may also be required to disclose your information if this is necessary in order to comply with the law.
Lastly, please note that your data will not be transferred to or accessible from any country outside the European Union. If this was hypothetically the case, we can assure you that any treatment would meet the requirements set by the applicable regulations, in order to guarantee the security of your Personal Data.
Cookies
What is a cookie?
A cookie is a text file deposited by the server (the website) you are visiting on your hard disk or in your browser’s memory. It enables your computer to store technical data so that general access to the website can be monitored (number of visits, frequency of exposure to an advertising banner, use of links to other websites, etc.) and the pages displayed can be personalised in accordance with your interactions with the website (your journey through the website, etc.).
elow uses cookies on this website. With your consent, these cookies are the one we use, and why we use them:
Strictly necessary cookies :
These cookies are essential for you to be able to browse our website. The lifetime of cookies in this category is one year.
Name of cookie
PHPSESSID
This cookie allows session information to be transmitted from page to page. This session cookie contains information on the current session and is not kept on the browser after the visit.
cookies_consent
This cookie records the user’s consent to cookies. It indicates that the user has accepted or not the use of cookies when browsing the website.
pll_language
This cookie contains information on the language used by the user when browsing the website.
You may configure your browser so that it blocks cookies or alerts you when they are present, but without them, the services you request may not be provided.
Performance cookies
These cookies allow us to count the number of visits to our website and to measure traffic. They do not collect any information that could identify you.
Performance cookies are configured by us or by our third-party providers whose services are installed by us on our website.
The performance cookies used on our website are as follows:
Name of cookie
Google Analytics uses cookies to store information that cannot identify you for performance purposes. The lifetime of these cookies is 14 months.
_ga
This cookie assigns a unique, random identifier to each user so that statistical data on how the user browses our website can be generated.
_gid
This cookie is used to store and update a unique value for each page visited.
How to object to the use of cookies:
There are various ways in which you can manage cookies. You can also configure your browser so that it tells you which cookies will be left on your computer and asks you whether you want to accept them or not.
The links below will help you to adjust your settings on the most commonly used browsers:
Chrome
Firefox
Internet Explorer
Opera
Safari (on Mac)
Privacy and protection of minors
Our Site and our services are not intended for minors and are only to be used by people who are over eighteen (18) years of age and who are legally entitled to do so. We do not collect, nor, to the best of our knowledge, do we process as part of our services, any personal data concerning people under the age of 18. Should it be brought to our attention that the processing of personal data of people under the age of 18 has been taking place, we will take the appropriate measures for removing this data from our servers for good.
Data Storage
The personal data that we use are only kept as long as is necessary in order for us to achieve the objectives that we are pursuing.
If you provide us with information and/or agree to receive messages from us, we will keep these data for a maximum of 3 years from the date when the most recent communication took place.
If you become a customer by subscribing to the WeDeex platform, we will keep your personal data for the duration of the contract, then for a maximum of 5 years in order to comply with our legal obligations as well as with the time limitation periods which are applicable.
Cookies themselves are kept for varying periods of time depending on what they are being used for, ranging from a few minutes to more than one year, although the maximum period for storing them is 13 months.
Privacy policy for the Site only
This privacy policy applies only to information collected on our Site and not to information which is collected in any other way.
Your rights
In accordance with the applicable Regulations, you are entitled to ask to access to, as well as to have your personal data corrected or removed, or to limit such use or to oppose the processing of your personal data, and to request the portability of your personal data.
If you wish to exercise these rights, or if you have a question regarding the use of your personal data, please contact our Data Protection Officer (DPO) at the following email address: gdpr@elow.energy.
Without prejudice to the other applicable legal options which may be available to you, you also have the option of lodging a complaint with the CNIL.
Lastly, you have the option to dictate instructions concerning the preservation, deletion and transference of your personal data following your death, and to register them with a CNIL-certified trusted third party.
Modification
By using our Site, you agree to this privacy policy. Should we modify our privacy policy, we will update our Site so that you are kept informed of the modifications which have been made. Therefore we would ask you to check the site regularly.
Liability
We make every effort to ensure that the information which is distributed on the Site is accurate and kept up to date, and we reserve the right to correct, at any time and without notice, the content of such information.
However, we cannot guarantee the accuracy, precision, updates or completeness of the information which is provided to the user on the Site. The details on the Site are provided “as is” without any guarantee of any kind, whether implicit or explicit.
The user is responsible for their use of the Site’s content.
elow reserves the right to modify or interrupt, temporarily or permanently all or part of the site at any time to conduct maintenance operations and/or apply improvements and/or modifications to the Site.
We are not responsible for the practices of other websites which are linked to our Site or to which we are connected, in particular the information on and the content of these websites. We recommend that you read the privacy policies of these third party web sites carefully, should this privacy policy not apply to them.
Applicable law
This Privacy policy is subject to French law.
Internet users who log on to the Site from a country other than France must ensure that the connection to our website complies with the laws applicable to this country.
